Current tools deployed such as Tyrell, Teams or Whatsapp offer static, moment-in-time updates. Often relying on consistent user monitoring to gain up-to-date information. This can lead to miscommunication and updates being missed due to dynamic nature of incidents.

Teams are not always centralised in one location, when an incident occurs, it’s often a challenge to ensure all individuals are notified simultaneously, with the same messaging.

Communication can be disjointed due to individuals viewing incident messages at different times, this can lead to misalignment of priorities and actions.